This job is no longer available
This job expired on 30/08/2026. It no longer accepts applications.
Customer Support Executive – Flexible Shifts
Planlab Solutions · Lahore District
Job description
About the role
PlanlabSolutions is seeking a dedicated Customer Support Executive to provide high‑quality assistance to international clients across email, live chat, and phone channels. This non‑sales position focuses solely on delivering excellent service and resolving customer inquiries.
Key responsibilities
- Handle email queries, live‑chat conversations, and inbound calls from international customers.
- Maintain accurate records and follow up on support tickets using CRM tools.
- Utilise MS Office and Excel for reporting and data management.
- Work 9‑hour shifts on evenings, nights, or mornings as required.
Required profile
- Fluent spoken and written English.
- Minimum 2 years of experience in a customer support role or supervision.
- Experience with Zendesk, Gorgias, or Kustomer‑type CRM platforms.
- Willingness to work night or flexible shifts.
Required skills
- Zendesk
- Gorgias
- Kustomer
- MS Office
- Excel
What we offer
- Market‑competitive salary based on experience, up to 55,000.
- Opportunity to work with international clients in a supportive environment.
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Planlab Solutions
Lahore District
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