Client Service Executive (Entry Level)

About the role

We are seeking a motivated and client‑focused Client Service Executive to join our team. This entry‑level position is ideal for fresh graduates or candidates with up to one year of experience who want to develop a career in client servicing and customer support.

Key responsibilities

• Handle incoming client inquiries via phone, email, and messaging platforms, providing accurate and timely information.
• Identify client issues, resolve routine queries, and escalate complex matters to the appropriate department.
• Conduct regular follow‑ups with clients, keep them informed of progress, and maintain professional relationships.
• Coordinate with internal teams to ensure client requests are fulfilled and documented.
• Maintain up‑to‑date records of interactions, prepare basic reports, and adhere to company policies.

Required profile

• Fresh graduate from a recognized university or institute.
• Up to 1 year of relevant experience in client support or customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem‑solving, and analytical abilities.
• Proactive, positive attitude with a client‑first mindset.

Required skills

• Basic computer proficiency, including MS Office, email, spreadsheets, and internet‑based tools.