Customer Support Executive / Front Desk

About the role

We are looking for a professional, customer‑focused individual to serve as the first point of contact for clients and visitors at our Islamabad office. The role combines front‑desk duties, customer support, and participation in our digital branding initiatives.

Key responsibilities

• Welcome and assist clients, visitors, and guests in a courteous manner.
• Handle incoming calls, emails, messages, and walk‑in inquiries, providing accurate information about services.
• Manage customer interactions across multiple channels and maintain up‑to‑date records in CRM systems.
• Resolve customer issues or escalate them to the appropriate department.
• Schedule meetings, coordinate with internal teams, and maintain office documentation.
• Support day‑to‑day office operations and front‑desk management activities.
• Participate in creating Instagram Reels, TikTok videos, and other promotional content to represent the brand.

Required profile

• Bachelor’s degree preferred.
• Previous experience in customer service, reception, front desk, or administration.
• Professional appearance, positive personality, and strong communication skills.
• Excellent interpersonal abilities and the capacity to multitask efficiently.
• Ability to handle customer interactions professionally.

Required skills

• Microsoft Office Suite
• CRM systems

What we offer

• Professional and collaborative work environment.
• Opportunities for career growth and development.
• Exposure to customer relations, administration, and digital branding initiatives.
• Chance to be part of a growing and dynamic team.