Customer Support Executive & Front Desk Officer

About the role

We are looking for a professional, customer‑focused individual to be the first point of contact for clients and visitors at our Islamabad office. The role combines front‑desk duties, customer support, and participation in our social‑media branding initiatives.

Key responsibilities

• Greet and assist clients, visitors, and guests in a courteous manner.
• Handle incoming calls, emails, messages, and walk‑in inquiries, providing accurate information about services.
• Maintain and update customer records in CRM systems, track interactions, and follow up on pending requests.
• Schedule meetings, appointments, and coordinate with internal departments to ensure smooth service delivery.
• Support day‑to‑day office administration, including filing and record keeping.
• Participate in creating Instagram Reels, TikTok videos, and other promotional content to represent the brand.

Required profile

• Bachelor’s degree preferred.
• Previous experience in customer service, reception, front desk, or administration.
• Excellent verbal and written communication skills.
• Professional appearance, positive attitude, and strong organizational abilities.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.

What we offer

• Collaborative and professional work environment.
• Opportunities for career growth and development.
• Exposure to customer relations, administration, and digital branding.
• Being part of a dynamic, growing organization.