CVM Analyst – Customer Data & Campaigns

About the role

Circles is looking for a CVM Analyst to support its Growth COE team in Islamabad. You will turn raw subscriber data into actionable insights that drive acquisition, retention and revenue growth across our telecom SaaS platforms.

Key responsibilities

• Gather data from databases, big‑data platforms, spreadsheets and other sources.
• Analyse customer metrics to uncover trends, churn drivers, ARPU changes and other key performance indicators.
• Produce regular reports on acquisition, retention, churn and revenue metrics.
• Monitor CVM campaign performance, investigate anomalies and provide timely explanations.
• Design and execute advanced analytics or data‑science models to boost engagement and revenue.
• Answer ad‑hoc business questions from management and stakeholders.
• Partner with commercial teams to build targeted retention, upsell and cross‑sell campaigns.
• Conduct pre‑ and post‑campaign analyses and track the full customer lifecycle.

Required profile

• Strong analytical mindset with experience turning data into business recommendations.
• Hands‑on experience working with SQL and a statistical programming language such as Python or R.
• Familiarity with big‑data environments and spreadsheet tools for reporting.
• Ability to collaborate across commercial and product teams.

Required skills

• SQL
• Python
• R
• Spreadsheets (Excel or similar)
• Big‑data platforms