Department Manager - Support Checkout

About the role

METRO Pakistan (Pvt) Limited, part of METRO Group's METRO Cash & Carry wholesale business, is hiring a Department Manager for the Support Checkout department in Lahore. The role covers cashier operations, cash handling, customer service and compliance with SOPs and audit requirements.

Key responsibilities

• Reconcile reports from MMS/MMC with cash and credit transactions.
• Prepare and manage cashier shift schedules.
• Manage checkout floor operations, including cash tills and end control.
• Ensure smooth implementation of Customer Services, Fresh Desk and METRO Reward Cards within the department.
• Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance and Credit customers.
• Ensure timely opening and closing of banking operations and proper return processes in line with SOPs.
• Handle POS settlements and reconciliation, and ensure reporting and archiving meet Head Office requirements.
• Manage customer complaints through Fresh Desk, NPS and METRO Reward Cards, and conduct regular spot checks of cash safes and tills.
• Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements.
• Plan the succession of Supervisors and Cashiers and coach and train team members on existing and new concepts, technologies and functionalities.

Required profile

• Graduation with 3 years of relevant experience.
• A clear understanding of METRO Fundamentals.