Director National Accounts & GMNC

About the role

DHL Express Pakistan is looking for a Director National Accounts and GMNC to lead its National Accounts and Global Multinational Customers (GMNC) portfolio. The role drives sustainable revenue growth, customer retention, profitability and market share expansion, and leads the country-level management and governance of GMNC accounts.

Key responsibilities

• Own the growth, retention and profitability of the National Accounts and GMNC portfolio, driving revenue, shipments, gross profit and share-of-wallet performance.
• Develop and execute strategic account plans aligned with country, regional and global priorities, across industries, products, customer segments and international trade lanes.
• Build trusted relationships with CEOs, Managing Directors, Supply Chain Executives and other senior decision-makers, positioning DHL as a strategic logistics and supply chain partner.
• Lead executive customer engagement, business reviews, strategic planning, major commercial negotiations, contract renewals and pricing discussions.
• Develop industry-focused growth strategies and expand DHL's presence in strategically important sectors.
• Provide leadership, coaching and direction to the National Accounts and GMNC team, and drive customer retention, executive sponsorship and service recovery.
• Collaborate with Operations, Customer Service, Pricing, Finance, IT/Digital and regional/global stakeholders, and establish commercial governance through forecasting, pipeline management, risk management and portfolio monitoring.
• Represent DHL at executive customer engagements, industry forums and commercial events.

Required profile

• Bachelor's degree; MBA or equivalent postgraduate qualification preferred.
• 10-15 years of commercial leadership experience in a B2B environment such as logistics, supply chain, transportation, technology, FMCG, manufacturing or other complex solution-selling industries.
• Proven track record of managing strategic customer portfolios and improving revenue growth and profitability.
• Experience leading large commercial, corporate sales, national account or key account management teams.
• Proven success managing large local conglomerates and multinational customer relationships.
• Experience in matrix organizations and cross-functional environments.

Required skills

• Strategic planning, contract negotiations, customer retention and profitability management.
• Executive presence and negotiation with CEOs, Board Members and senior business leaders.
• Leadership, communication, stakeholder management and influencing skills.

What we offer

• Strong career support in an international environment.
• Ongoing professional and leadership development.
• Multifarious benefit program.