Final Expense Closer

About the role

Third Hour Global, a business process outsourcing company focused on customer service and sales solutions, is hiring a Full-Time, On-Site Final Expense Closer in Rawalpindi, Pakistan. The role engages prospective customers, presents final expense insurance solutions clearly and guides them through the decision-making process to close deals.

Key responsibilities

• Handle inbound and outbound calls, conduct needs assessments and explain policy features and benefits
• Address customer questions and concerns with empathy and professionalism
• Manage the closing process and coordinate with internal teams on documentation and escrow-related steps
• Maintain accurate records in CRM systems and meet sales performance targets

Required profile

• Proven experience in closings and deal closure, preferably in insurance, financial services or other consultative sales
• Understanding of escrow or similar transaction processes, with attention to documentation and compliance
• Goal-oriented, able to work in a fast-paced, performance-driven sales environment
• Ability to work on-site in Rawalpindi, Pakistan
• High school diploma minimum; a bachelor's degree in business, marketing or a related field is preferred but not required
• Prior call center, BPO or telesales experience is an advantage; experience with final expense or life insurance products is a plus

Required skills

• Strong communication and customer service skills, with active listening and problem-solving
• Basic proficiency with CRM tools and standard office software for tracking leads and sales activities