Front Desk & Admin Coordinator (Banking)

About the role

The Front Desk & Admin Coordinator will be the first point of contact for visitors, vendors and callers, while ensuring smooth administrative operations across the branch. This role supports the Chief Business Officer and other departments by managing facilities, records, and day‑to‑day office logistics.

Key responsibilities

• Serve as the primary reception contact, manage visitor logs and coordinate access with security.
• Handle incoming calls, screen and route them appropriately.
• Receive, record, and dispatch official correspondence, courier items and departmental mail.
• Maintain departmental files, registers, address databases and other administrative documentation.
• Book meeting rooms, arrange hospitality and provide support for executive meetings.
• Ensure cleanliness and operational readiness of reception, meeting rooms, pantry, washrooms and common areas.
• Oversee pantry supplies, coffee machine maintenance and refreshment availability.
• Monitor attendance and leave records of support staff and maintain related administrative records.
• Consolidate stationery and office supply requirements, manage inventory and replenish consumables.
• Process gate passes for asset movement and ensure compliance with organizational policies.
• Prepare administrative reports and undertake any additional tasks assigned by senior management.

Required profile

• Bachelor's degree from an HEC‑recognised institution.
• 2–4 years of experience in administration, front‑office management, office coordination or customer service.
• Prior experience in a banking or corporate environment is preferred.

Required skills

• Proficiency in MS Office applications.