Front Desk Officer and Admissions Officer

About the role

This full-time, on-site position combines front desk duties with admissions support. You will be the first point of contact for prospective students, parents and visitors, manage daily reception operations and help applicants complete their applications.

Key responsibilities

• Serve as the first point of contact for prospective students, parents and visitors, giving them a welcoming and informative experience.
• Manage daily front desk operations, answering inquiries by phone, email and in person.
• Process admissions applications, making sure all required documents are completed and entered accurately.
• Assist applicants with application steps, program information and enrollment procedures.
• Take part in admission events, open houses and campus tours.
• Keep records of inquiries and follow up on applicants' admission status.
• Stay up to date on admission standards, policies and procedures, and work with other departments to make the process smooth.

Required profile

• 1-2 years of experience in a similar role, preferably in an academic or educational setting.
• High school diploma or equivalent; an associate or bachelor's degree is preferred.
• Experience in customer service or administration is an advantage.
• Ability to work independently and as part of a team, with a friendly, professional manner.

Required skills

• Strong organization, attention to detail and excellent communication skills.
• Proficiency in Microsoft Office and familiarity with admission software or databases.
• Ability to handle several tasks and prioritize in a fast-paced environment.

The schedule is Monday to Friday, with occasional evening or weekend work for special events.