Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for visitors and callers, ensuring a professional and welcoming experience while supporting executive and administrative functions across the office.

Key responsibilities

• Greet and welcome visitors with a positive attitude, maintaining high hospitality standards.
• Manage visitor entry procedures, keep an accurate visitor log, and direct inquiries to appropriate departments.
• Handle incoming calls and emails efficiently to facilitate smooth internal and external communication.
• Issue and track gate passes for company assets, maintaining up‑to‑date digital and physical records.
• Monitor staff attendance, resolve discrepancies, and process overtime or staff claims.
• Coordinate the CEO’s calendar, arranging internal briefings and external stakeholder meetings.
• Manage incoming and outgoing mail and courier shipments, and monitor office supply levels.
• Maintain an updated emergency contact directory and oversee conference room reservations and preparations.

Required profile

• Bachelor’s degree minimum.
• 1–3 years of proven experience in front‑desk, receptionist, or office administration roles.
• Professional appearance and strong customer‑service mindset.
• Ability to multitask in a fast‑paced environment.

Required skills

• High proficiency in Microsoft Word.
• High proficiency in Microsoft Excel.
• Effective use of email applications.