Front Desk Officer

About the role

National Foods Limited is seeking a Front Desk Officer to serve as the professional first point of contact for visitors and callers at its Faisalabad plant. The role ensures smooth front‑desk operations and provides essential administrative support to keep the office running efficiently.

Key responsibilities

• Welcome visitors, guide them to the appropriate person or department, and manage visitor records and passes.
• Answer, screen, and transfer incoming telephone calls.
• Maintain a clean and professional reception area.
• Receive, record, and distribute courier packages, letters, and documents.
• Coordinate meeting‑room bookings and assist with meeting arrangements.
• Respond to general enquiries via phone, email, and in person.
• Maintain employee contact lists and other reception records.
• Coordinate with security, administration, housekeeping, and other departments.
• Arrange transportation, refreshments, or office support as required.
• Monitor reception supplies and request replenishment.
• Support basic administrative tasks such as filing, data entry, photocopying, and document preparation.
• Maintain confidentiality of company, employee, and visitor information.
• Report security concerns, maintenance issues, or unusual incidents promptly.
• Perform other administrative duties assigned by management.

Required profile

• Intermediate or bachelor’s degree from a recognized institution.
• Three to five years of experience in reception, customer service, or administration.

Required skills