Front Desk Officer

About the role

The Front Desk Officer is the first point of contact for visitors, callers, and clients, ensuring a professional and welcoming experience. This role supports daily office operations through administrative tasks, appointment coordination, and communication management.

Key responsibilities

• Welcome and greet visitors, clients, and guests professionally.
• Handle incoming calls, respond to inquiries, and direct calls to relevant departments.
• Assist with daily administrative tasks and office operations.
• Schedule meetings, manage appointments, and coordinate meeting room arrangements.
• Maintain visitor logs, attendance records, and front desk documentation.
• Manage incoming and outgoing couriers, mail, and document distribution.
• Coordinate with HR, Administration, and other departments to facilitate smooth office operations.
• Ensure the reception area remains clean, organized, and presentable.
• Monitor and respond to general emails, forwarding inquiries as needed.
• Coordinate visitor entry and exit in accordance with company policies.
• Provide timely assistance and information to ensure a positive visitor experience.
• Maintain confidentiality of company information, visitor details, and internal communications.
• Monitor reception supplies and report replenishment requirements.
• Handle routine inquiries and resolve front desk issues professionally.