IELTS Operations Manager

About the role

IDP is the global leader in international education services, operating in more than 50 countries. The IELTS Operations Manager manages all IELTS testing conducted by IDP IELTS Test Centres (Associate Centres and IDP Direct Testing Units) in Pakistan. The role expands the test centre network across the country while keeping operations compliant with IELTS quality systems, commercially viable and delivered with excellent customer service.

Key responsibilities

• Manage all IELTS testing across Pakistan and expand the test centre network
• Ensure compliance with IELTS quality system requirements
• Deliver operations that are commercially viable and meet customer service standards
• Oversee business assurance and compliance, commercial matters, operations, customer service and project management

Required profile

• Bachelor's degree or equivalent in business administration
• 5 years' or equivalent experience in IELTS administration
• Interest in or experience of international education and/or testing services
• Fluent English
• Planning and organisational skills, able to manage competing priorities
• Customer-focused, with strong communication and stakeholder relationship skills
• Analytical, problem-solving and decision-making abilities

Required skills

• Microsoft Office suite and CRM systems
• Project management and stakeholder relationship management
• Sound administrative and financial skills

Nice to have: event management experience, experience in a highly regulated environment, familiarity with the international education and language testing sector, and formal project management qualifications. The position is onsite at Mall of Lahore.