Inbound Sales Representative

About the role

The Inbound Sales Representative will handle incoming customer calls for telecom products, understand client needs, and convert inquiries into sales through consultative and ethical selling techniques. This night‑shift, onsite position contributes directly to revenue generation and customer satisfaction.

Key responsibilities

• Engage customers professionally on inbound calls, assess requirements, and recommend suitable telecom plans and value‑added services.
• Achieve daily, weekly and monthly sales targets, maximizing revenue through upselling and cross‑selling while ensuring accurate pricing and promotion details.
• Maintain compliance with client standards, document interactions in the CRM, and protect confidential information.
• Attend training, coaching sessions, and product briefings to continuously improve product knowledge and sales techniques.

Required profile

• Intermediate or Bachelor’s degree preferred; fresh graduates with strong communication skills may be considered.
• 1–2 years of inbound or outbound sales experience, preferably in telecom or BPO environments.
• Ability to work night shifts, maintain punctuality, and adhere to attendance schedules.

Required skills

• Inbound sales
• Consultative selling
• Cross‑selling and upselling
• Objection handling
• Customer service
• CRM systems
• Product knowledge of telecom services
• Call handling
• Computer literacy