IT Support Specialist - Outpatient Clinic

About the role

Citadel Healthcare Management (Pvt) Ltd. provides healthcare management services for practices across North America and is hiring an IT Support Executive for its outpatient clinic. The role covers technical support, ticket management, system administration and asset management, with VIP support for executives and board members.

Key responsibilities

• Troubleshoot and resolve hardware and software issues for PC and Mac users, and provide first-tier support for audio/visual issues and global meetings
• Handle computer upgrades, migrations and terminations, and respond to service requests and repair inquiries
• Manage and prioritize support tickets, maintain the ticket queue and team communication channels
• Implement business and productivity software, maintain and back up security databases, and create and maintain IT documentation and SOPs
• Configure laptops for new hires, process returned assets for reuse or e-waste, track loaner systems and document technical processes and decisions
• Provide VIP support for executives and board members

Required profile

• Minimum 2 years of experience in an IT support environment
• Bachelor's degree in Computer Science, Information Technology or equivalent experience
• At least 2 years in an IT support role, with hands-on hardware/software troubleshooting and service request handling
• Availability for after-hours or weekend support; strong English communication and business writing
• Preferred: understanding of standardization and best practices, ability to work in ambiguous situations, confidentiality with sensitive information, and experience managing asset inventory

Required skills

• Ticket management systems
• Basic knowledge of macOS, iOS, Android, Windows and networking fundamentals
• Familiarity with Microsoft 365, Google Workspace and AV troubleshooting

What we offer

• Salary of PKR 60,000 - 80,000
• Provident Fund, leave encashment and gratuity
• Health insurance, inflation bonus, housing allowance, patient seen bonus and Eid bonus