Justice Hub Coordinator

About the role

The Legal Aid Society (LAS) is looking for a Hub Coordinator to run the day-to-day operations of its Justice Hub in Dadu. The role ensures efficient, accessible and client-centred service delivery, covering client intake and triage, coordination of legal advice, representation, mediation and referral services, monitoring of service standards and KPIs, supervision of data and reporting, and compliance with safeguarding, confidentiality and organisational policies.

Key responsibilities

• Run the Justice Hub daily, oversee client intake and registration (records created within 15 minutes of arrival) and triage clients to legal advice, representation, mediation or referrals
• Coordinate with lawyers, mediators, paralegals and field officers, track case progression and follow up pending matters
• Monitor SLAs for each service, track timelines and pending cases, and aim for at least 80% SLA compliance
• Lead weekly team stand-ups, coordinate staff and escalate issues to the Program Delivery Specialist
• Supervise data entry, monitor KPIs and prepare monthly dashboards and performance reports
• Conduct monthly performance reviews and quarterly service audits, documenting findings and corrective actions
• Oversee safeguarding measures, handle complaints and uphold confidentiality and data privacy
• Represent the Hub in governance meetings and share updates with the Program Delivery Specialist

Required profile

• Master's degree in Law, Public Administration, Social Sciences or a related field
• At least five years of experience in legal aid, the justice sector, NGO management or service delivery
• Demonstrated experience in team leadership, operational coordination and client-facing service management
• Experience with KPI monitoring, reporting, dashboards and service reviews preferred; familiarity with safeguarding and complaint handling desirable

Required skills

• Operational planning, coordination, analytical and reporting skills
• Team leadership, stakeholder engagement and communication
• MS Office, spreadsheets and digital data management systems