Manager, Growth & Retention

About the role

Circles, a global technology company founded in 2014 that helps telco operators build digital brands through its SaaS platform, is hiring a hands-on, analytically strong Manager Growth & Retention. The role supports base expansion and customer retention across key markets, turns lifecycle strategies into product roadmaps, campaign plans and programs, and drives the analytics behind churn reduction and value growth. It works closely with market and centralized SME teams and is based onsite in Islamabad.

Key responsibilities

• Support the design and execution of growth and retention plans for assigned markets, turning roadmaps into acquisition, base-expansion, revenue-uplift and churn-reduction campaigns.
• Help create business cases for lifecycle, onboarding, upsell/cross-sell, loyalty and win-back initiatives.
• Drive the commercial engine behind retention: churn modelling, cohort and segmentation analysis, and lifetime-value tracking, with actionable recommendations.
• Support market teams in monitoring campaign performance, pricing and promotional impact, and flag risks and opportunities.
• Drive adoption of Circles' digital and AI-driven products and track value realization across markets.
• Coordinate daily with Product, CVM, Marketing, Market Research and Customer Happiness teams and market teams.
• Build reporting dashboards and governance routines for acquisition, retention and revenue KPIs.
• Localize global growth and retention playbooks for individual markets while keeping organizational standards.

Required profile

• Bachelor's degree in Business Administration, Marketing, Computer Science, Data/Analytics or a related field.
• 4+ years of experience in product planning, growth, retention, CVM, lifecycle marketing or commercial analytics; telecom or MVNO experience is a strong plus.
• Solid understanding of the telecom/MVNO subscriber lifecycle and a track record of revenue growth and churn reduction.
• Strong execution discipline, stakeholder management and clear communication with technical and non-technical audiences.

Required skills

• Hands-on product planning, churn analysis, customer segmentation and lifetime-value optimization.
• Digital stacks, campaign management tools, BI/analytics platforms and performance marketing dashboards.
• Data work with SQL and/or advanced Excel, and BI tools such as Power BI or Tableau; working knowledge of the telecom technology stack is a plus.