Medicare Supervisor - Live Transfers (Night Shift)

About the role

PiRails is looking for an experienced Medicare Supervisor to lead and oversee its US Medicare live-transfer operations. The role is full-time, on-site at night shift in Lahore, and requires 2+ years of experience supervising US Medicare live-transfer campaigns. The supervisor manages call-floor performance, supports agents with real-time objection handling and keeps quality and compliance standards high.

Key responsibilities

• Supervise day-to-day operations of US Medicare live-transfer campaigns.
• Manage floor performance, agent productivity and campaign KPIs in real time.
• Monitor calls and give timely coaching and feedback to agents.
• Support agents with objection handling and challenging customer interactions.
• Ensure adherence to TCPA requirements and internal compliance procedures.
• Ensure leads and beneficiaries are handled according to qualification criteria.
• Identify performance gaps and implement corrective actions.
• Maintain consistent quality standards and prepare performance reports and operational updates.
• Lead, motivate and develop the campaign team to meet targets.

Required profile

• 2+ years of proven experience supervising US Medicare live-transfer campaigns.
• Strong understanding of Medicare campaign operations and beneficiary qualification criteria.
• Working knowledge of TCPA guidelines and telemarketing compliance.
• Excellent spoken English and professional communication skills.
• Willingness to work night shifts on-site in Lahore.

Required skills

• Floor control and team management.
• Objection handling and problem solving.
• Real-time call monitoring and quality assurance.
• Leadership, accountability and decision making in a fast-paced, target-driven environment.

What we offer

• Market-competitive base salary.
• High-performance bonuses.
• Career growth and advancement opportunities.
• A professional, performance-driven work environment.
• The chance to take ownership of a growing US-focused campaign operation.

Applications are submitted through the PiRails Careers portal; only candidates with relevant US Medicare live-transfer supervisory experience will be considered.