Microsoft 365 Administrator

About the role

We are seeking a motivated and detail‑oriented Microsoft 365 Administrator to join our Managed Services Provider team. The role focuses on day‑to‑day administration and support of client Microsoft 365 and Azure environments.

Key responsibilities

• Administer Microsoft 365 services such as Exchange Online, SharePoint Online, Teams and OneDrive.
• Create and manage user accounts, groups, licenses, mailboxes and permissions in Microsoft 365 and Entra ID.
• Configure and support MFA, Conditional Access policies and Role‑Based Access Control.
• Support Microsoft Defender, email security and security policy administration.
• Provide basic Intune support for device enrollment, compliance policies and endpoint management.
• Assist with Azure administration including VMs, Azure Virtual Desktop and Azure Backup.
• Monitor and troubleshoot incidents and service requests via ticketing systems.
• Perform routine tasks such as password resets, license assignments and user onboarding/offboarding.

Required profile

• Foundational knowledge of Microsoft 365 administration and Entra ID (Azure AD).
• Familiarity with Exchange Online, SharePoint Online, Teams and OneDrive.
• Basic understanding of Intune, Defender and identity‑security concepts (MFA, Conditional Access, RBAC).
• Ability to troubleshoot common Microsoft 365 and cloud‑related issues.
• Strong communication, documentation and customer service skills.

Required skills

• Microsoft 365 Administration
• Exchange Online
• SharePoint Online
• Microsoft Teams
• OneDrive
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender
• Multi‑Factor Authentication (MFA)
• Conditional Access
• Role‑Based Access Control (RBAC)
• Azure Virtual Machines
• Azure Virtual Desktop (AVD)
• Azure Backup
• Basic PowerShell (advantage)