Microsoft 365 Specialist – Email Administration

About the role

The Specialist Email Administration role is responsible for the day‑to‑day administration, security and governance of the Microsoft 365 environment. You will ensure service availability, manage user lifecycles, licensing and compliance while supporting a range of collaboration tools across the organisation.

Key responsibilities

• Onboard, modify and offboard users, including account creation, deletion, disabling and access reviews.
• Administer and track Microsoft 365 licenses, maintain inventory records and optimise utilisation.
• Provide high‑level administration for Entra ID, Exchange Online, Teams, Purview, Security, Power Platform and SharePoint Online (site permissions and basic admin).
• Support authentication tasks such as password resets, MFA enrollment and identity troubleshooting.
• Manage mailboxes, shared mailboxes, distribution groups, permissions and resolve email flow issues.
• Configure Teams policies, user management and collaboration support.
• Perform eDiscovery and Content Search activities and export departed user mailboxes to PST as required.
• Generate and maintain reports on users, licenses, security alerts, mailbox usage and other administrative metrics.
• Monitor service health, security alerts and audit logs, escalating incidents when necessary.
• Develop and maintain PowerShell scripts to automate routine tasks and produce documentation.
• Coordinate with internal teams, vendors and Microsoft support for issue resolution.

Required profile

• Bachelor’s degree in IT, Computer Science or a related field.
• Minimum 2 years of hands‑on Microsoft 365 administration experience in a large enterprise.
• Relevant Microsoft certifications are a plus.
• Strong documentation, reporting and Excel record‑keeping abilities.
• Excellent troubleshooting, communication and organisational skills.

Required skills

• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams
• Entra ID (Azure AD)
• Microsoft Purview & Security
• SharePoint Online administration
• Power Platform basics
• eDiscovery, Content Search and PST export
• PowerShell scripting
• Excel reporting