Microsoft 365 Specialist – Email & Identity Administration

About the role

The Specialist Email Administration role is responsible for day‑to‑day administration, support, security and governance of the Microsoft 365 environment. You will manage user lifecycle activities, licensing, reporting and compliance while ensuring service availability and operational efficiency.

Key responsibilities

• Manage user onboarding, modifications, off‑boarding, account creation, deletion, disabling and access reviews.
• Administer and track Microsoft 365 licenses, maintain inventory records and optimise utilisation.
• Provide high‑level administration for Entra ID, Exchange Online, Teams, Purview, Security, Power Platform and SharePoint Online.
• Support authentication tasks, password resets, MFA enrollment and identity‑related troubleshooting.
• Manage mailboxes, shared mailboxes, distribution groups, permissions and email‑flow issues.
• Conduct eDiscovery and Content Search activities via Microsoft Purview and handle PST exports for departed users.
• Generate periodic reports on users, licenses, security alerts, mailbox usage and administrative activities.
• Develop and maintain PowerShell scripts to automate routine tasks and produce documentation.

Required profile

• Bachelor's degree in IT, Computer Science or a related discipline.
• Minimum 2 + years of Microsoft 365 administration experience in a large enterprise environment.
• Microsoft certifications are an advantage.

Required skills

• Microsoft 365 Administration (Exchange Online, Teams, Entra ID, Purview, Security).
• SharePoint Online basic administration.
• eDiscovery, Content Search and PST export processes.
• PowerShell scripting and automation.
• Strong Excel reporting and record‑keeping.