Network Engineer

About the role

The Network Engineer will provide escalation support to the NOC team and associate engineers, handling critical incidents, fault isolation, and problem management for complex customer networks.

Key responsibilities

• Provide issue escalation support for NOC and associate engineers, including fault isolation and resolution of critical service interruptions.
• Complete service requests, network implementations, migrations, and change‑management activities.
• Document customer issues, communications, and resolution steps in ServiceNow.
• Lead resolution of highly complex issues and act as a technical mentor to junior staff.
• Provide on‑call support for Tier 2 technical issues.

Required profile

• 5+ years of experience as a Network Engineer in a Managed Services environment.
• Undergraduate degree in a related field (preferred) and ITIL v4 Foundation certification or equivalent experience.
• CCNP or equivalent certification required; multiple CCNPs preferred.
• Strong written, verbal, and presentation communication skills.

Required skills

• Network design, route distribution, and firewall configuration.
• Data‑center infrastructure knowledge.
• ServiceNow ticketing platform.
• CCNP‑level routing and switching expertise.
• ITIL operational framework.