Network Support Engineer

About the role

The Network Support Engineer will provide on‑site technical assistance for the IPS application, ensuring reliable network and system performance for end users. This role combines troubleshooting, installation, and configuration tasks across Windows and SQL Server environments.

Key responsibilities

• Deliver on‑site support for the IPS application, addressing network, hardware, and software issues.
• Troubleshoot and resolve application, network, and hardware problems promptly.
• Install and configure Microsoft Windows operating systems and required software.
• Perform basic installation and configuration of Windows Server and Microsoft SQL Server.
• Coordinate with the central technical team to escalate and resolve complex issues.
• Provide operational support and user training when needed.
• Monitor system health, report incidents, and ensure smooth operation of the IPS platform.

Required profile

• Bachelor's degree in Computer Science, IT, Software Engineering or a related field.
• Strong communication and problem‑solving abilities.
• Ability to work independently on‑site and collaborate with remote teams.

Required skills

• Network troubleshooting
• Software troubleshooting
• Microsoft Windows installation and configuration
• Windows Server installation and basic administration
• Microsoft SQL Server installation and basic configuration
• Hardware and software issue diagnosis and resolution