Operations Coordinator

About the role

The Wise Services, a Karachi‑based IT services provider, is looking for an Operations Coordinator to manage control processes and ensure smooth day‑to‑day operations. Reporting to the Operations Manager, you will act as the central point for operational incidents, documentation, and cross‑functional coordination.

Key responsibilities

• Coordinate and monitor operational control activities to meet internal procedures and client SLAs.
• Maintain and update control documentation, logs, and dashboards with proper version control.
• Log, escalate, and track operational incidents until resolution.
• Schedule and facilitate control reviews, status meetings, and post‑incident debriefs.
• Collect performance data, identify bottlenecks, and suggest process improvements.
• Support onboarding of new control processes and train staff on checklists and compliance.

Required profile

• Proven coordination and operational monitoring experience in IT or managed services.
• Strong documentation and incident‑management skills.
• Excellent written and verbal English communication.
• Ability to run meetings, prepare agendas, and produce concise minutes.
• Analytical mindset with basic process‑improvement techniques.

Required skills

• Microsoft Office suite, especially Excel for data analysis and reporting.
• Familiarity with dashboards or BI tools.

What we offer

• Incentive bonus.
• Leaves.