Operations Excellence Associate

About the role

The Operations Excellence Associate supports and implements process‑improvement initiatives across all logistics functions, including First Mile, Sortation, Line Haul, and Last Mile. Working closely with operational teams, you will identify inefficiencies, reduce waste, and promote a culture of continuous improvement throughout Pakistan’s logistics network.

Key responsibilities

• Identify and analyse inefficiencies in logistics processes and develop optimisation plans.
• Promote Lean principles and embed them into daily operations.
• Support and execute continuous‑improvement projects aimed at cost reduction and enhanced customer experience.
• Conduct root‑cause analysis, implement corrective actions, and monitor outcomes.
• Apply quality management tools such as Six Sigma and Kaizen.
• Collaborate with cross‑functional teams across First Mile, Sortation, Line Haul, and Last Mile.
• Assist in training staff on operational‑excellence practices and quality standards.
• Monitor and report key logistics KPIs via dashboards.
• Perform SOP and quality audits at logistics sites and follow up on improvement actions.

Required profile

• Bachelor’s or Master’s degree in Engineering, Business Administration, Supply Chain or a related field.
• 0‑2 years of experience in process improvement, logistics operations or performance management.
• Strong analytical mindset with a data‑driven approach.

Required skills

• Power BI
• SQL
• Data warehousing tools
• Lean methodology
• Six Sigma methodology