Operations Officer – Rider Operations

About the role

Navigator HR is looking for an organized and responsible Operations Officer to support daily rider operations, including cash collection, wallet monitoring, order allocation and rider onboarding. The role involves keeping operational records, communicating with riders and helping ensure smooth daily operations. The working schedule is Monday to Saturday, 11:00 AM to 7:00 PM, based in Bahria Town.

Key responsibilities

• Manage daily cash collection from riders and keep accurate collection records.
• Monitor rider wallets and make sure outstanding balances are cleared on time.
• Contact riders about payments, wallet balances and operational concerns.
• Assist in assigning orders to riders and follow up to support timely deliveries.
• Operate the relevant system and keep operational records updated.
• Assist with rider recruitment, onboarding and coordination.

Required profile

• At least 2 years of relevant operations experience.
• Good communication and coordination skills.
• Strong attention to detail when handling cash, balances and records.
• A responsible, organized approach and the ability to follow up with riders professionally.

Required skills

• Ability to use computer-based systems and maintain accurate data.