Project Coordinator

About the role

Zones, a global IT solution provider and MBE operating in more than 120 countries, is looking for a Project Coordinator. The role delivers customer service directly to top-tier clients, aiming for high customer satisfaction and meeting customers' SLA expectations for projects. It suits a motivated person who can handle ambiguous requests, manage ongoing deployment schedules and juggle several competing priorities.

Key responsibilities

• Coordinate deployment processes
• Work with multiple internal teams using tools such as CRM, FTM, CIM, AX, Kinaxis and ServiceNow
• Handle order processing with attention to detail, including quality checks, release and monitoring of shipment status
• Apply principles and best practices of inventory management
• Manage project tools such as client dashboards, Smartsheets and MS Excel
• Run deployments through demand planning tools (Kinaxis), covering order processing, schedule changes, order changes and internal changes

Required profile

• Bachelor's degree in IT, Business Administration or a related field
• Experience in project management is a plus
• Strong customer service, organization and process skills
• Ability to deal with ambiguity and work with little or no supervision
• Excellent verbal and written communication and analytical problem-solving skills
• Ability to meet aggressive deadlines

What we offer

• Life insurance, optional health insurance, EOBI and a voluntary pension scheme
• Complimentary meals and access to an in-house gym
• Shift timings of 1:00 PM to 9:30 PM (PK Time)