Property Operations & Client Relations Executive (Short-Term Rentals)

About the role

A growing international organization is looking for a Property Operations & Client Relations Executive to support the day-to-day operations of its clients' short-term rental properties across the United States. The role works closely with guests, clients, vendors and internal teams to ensure smooth property operations, a seamless guest experience and timely issue resolution. It is based in Johar Town, Lahore, on a night shift covering U.S. time zones.

Key responsibilities

• Support the day-to-day operations of assigned short-term rental properties.
• Coordinate with clients on property updates, operational requirements and ongoing requests.
• Communicate with guests and help resolve property-related questions and concerns.
• Coordinate with housekeeping, maintenance and other vendors so tasks are completed on time.
• Monitor reservations, bookings, property updates and guest information across OTA platforms.
• Follow up on operational issues until they are resolved.
• Maintain accurate records of guest requests, client communications and property updates.
• Keep clients, guests, vendors and internal teams informed of important updates.
• Ensure properties meet service standards and operational procedures, and prioritize urgent requests.

Required profile

• Strong command of spoken and written English.
• Prior experience in customer service, hospitality, operations, client management or property management is preferred.
• Experience with short-term rentals, property management or the U.S. market is a plus.
• Willingness to work U.S. shifts from the Lahore office.

Required skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving and follow-up skills.
• Attention to detail and a customer-focused mindset.
• Proactive, solution-oriented and fast learner.

What we offer

• Full-time, on-site position in Lahore.
• Salary of PKR 80,000 to 120,000.
• Direct work with clients and guests in the U.S. market.
• Training and professional development opportunities.
• Career growth within a supportive team culture.