QA Engineer, Product & Technical Support Specialist

About the role

We are looking for a QA Engineer who will also act as a Product & Technical Support Specialist. The position is fully remote and focuses on troubleshooting, testing, and validating our SaaS products for customers in India, Pakistan, or the Philippines.

Key responsibilities

• Investigate customer‑reported issues via Intercom and internal tools.
• Reproduce bugs, determine if they are isolated or systemic, and document findings.
• Collaborate with developers to clearly escalate reproducible issues.
• Test newly released product changes, validate bug fixes, and identify regressions.
• Provide clear written and verbal communication with customers and internal teams.

Required profile

• At least 2 years of professional experience in software development or engineering.
• Strong analytical and structured problem‑solving abilities.
• Excellent written and verbal communication skills.
• Customer empathy and ownership mindset.
• Ability to work under ambiguity and document processes.

Required skills

• Software development or engineering experience (coding, debugging, building, or maintaining software).
• Technical troubleshooting and root‑cause investigation.
• QA testing and validation mindset.
• Familiarity with AI‑assisted problem‑solving tools.

What we offer

• Competitive salary ranging from $14,000 to $18,000 USD per year.
• 100 % remote work with flexible hours.
• Opportunity to work directly with founders, developers, and product teams.
• Fast career growth into QA leadership, product operations, or product management.