Quality Associate - Data Operations

About the role

NielsenIQ, a GfK company and the world's leading consumer intelligence firm, is hiring a Quality Associate for its Market Intelligence Data Operations Process Quality team in Karachi. The team verifies product specifications and ensures accuracy in the Tech and Durable industries for market research, handling quality checks on top-selling products across IT/Telecom, appliances, consumer electronics, photo, telecom, automotive, DIY and office stationery sectors.

Key responsibilities

• Carry out daily quality checks based on automated iQC samples.
• Assist in developing and implementing global quality products and processes, and take part in wider quality activities.
• Set QC ratings correctly as proof of quality and a basis for further analysis.
• Ensure standardized, transparent and neutral quality checks of GfK product master data within the responsible panels and sectors.
• Execute low to medium complexity tasks under supervision and meet global quality standards.
• Respond to internal or external customer complaints and support analysis of quality results and root cause analysis.

Required profile

• Bachelor's degree in any discipline with technical knowledge is preferred.
• Good product knowledge in a limited set of product groups, with preference for strong technical knowledge of online, e-commerce and Tech and Durable products.
• Ability to complete tasks on time with the expected accuracy and completeness.
• Team player with good interpersonal skills.

Required skills

• Proficiency in MS Office.
• Good technical skills to carry out quality checks.
• Internet searching skills and familiarity with quality standards.

What we offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).