Regional Manager Access Operations

About the role

The Regional Manager Access Operations leads and oversees the regional network access operations, ensuring high network availability, operational efficiency and compliance with standards. Reporting to the Deputy Director Engineering – Central, the role coordinates vendor management and cross‑functional teams across Gujranwala.

Key responsibilities

• Lead end‑to‑end regional access network field operations, guaranteeing network reliability, service continuity and operational excellence.
• Govern Managed Services vendors, ensuring delivery according to contractual SOW, SLAs and operational standards.
• Monitor network performance KPIs, fault restoration timelines and service quality targets, driving SLA and KPI compliance.
• Develop and oversee network health checks, preventive maintenance plans and corrective initiatives to enhance resilience.
• Manage energy and fuel consumption compliance, optimizing electricity and fuel usage.
• Ensure vendor workforce, technical competency and site security compliance.
• Oversee first‑level maintenance of core sites and coordinate second‑level maintenance through specialized providers.
• Plan and execute infrastructure projects such as generator overhauls, civil works, rental power solutions and COW deployments.
• Collaborate with Sales & Distribution and other stakeholders to resolve network‑related concerns and improve customer experience.
• Identify and consolidate annual CAPEX requirements for critical network assets.

Required profile

• Bachelor’s degree or higher in a relevant engineering field.
• Minimum of 4 years of experience in network operations, vendor management or related engineering roles.