Remote IT Support Assistant – Karachi

About the role

We are seeking a motivated IT Support Assistant to provide remote assistance for users in Karachi. The role is part‑time, covering the 12:00 AM – 8:00 AM shift, and support requests typically arise 1–2 times per week.

Key responsibilities

• Be on‑call during the assigned shift and respond promptly to support queries.
• Guide users over the phone to resolve basic hardware, internet, and network issues.
• Diagnose and troubleshoot connectivity problems, router settings, and simple IT incidents.
• Document resolved cases and communicate outcomes clearly.

Required profile

• Basic knowledge of IT concepts and networking.
• Ability to perform elementary troubleshooting.
• Good verbal communication and phone etiquette.
• Available to work remotely from Karachi during the night shift.

Required skills

• Hardware troubleshooting
• Internet connectivity troubleshooting
• Basic networking fundamentals
• Router configuration basics
• Phone‑based user support

What we offer

• Part‑time remote work with flexible workload (1–2 tickets per week).
• Monthly compensation between PKR 10,000 and PKR 12,000.
• Opportunity to gain practical IT support experience.