Remote Level 1 Help Desk Technician

About the role

We are looking for a dependable, customer‑focused Level 1 Help Desk Technician to provide first‑line technical support for our remote healthcare technology and medical billing teams. You will assist internal employees across operations, billing, reporting, and leadership with hardware, software, and account issues.

Key responsibilities

• Provide first‑level support for hardware, software, printers, Windows, macOS, Microsoft 365, VPN, and network connectivity.
• Manage user accounts, password resets, MFA, and onboarding/off‑boarding tasks.
• Escalate complex issues to senior IT staff when needed.
• Document tickets, troubleshooting steps, and resolutions accurately.
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment.
• Support remote employees using remote‑access tools while adhering to HIPAA and security best practices.

Required profile

• 1–3 years of IT help‑desk or technical support experience.
• Strong communication and organizational abilities.
• Ability to prioritize multiple requests in a fast‑paced environment.
• Professional demeanor under pressure.

Required skills

• Windows and macOS troubleshooting.
• Microsoft 365 administration.
• VPN and basic networking concepts.
• Printer and endpoint device support.
• User account management, MFA, and password resets.
• Ticketing systems and remote support tools (e.g., ScreenConnect).
• Device imaging and inventory tracking.
• Familiarity with HIPAA‑compliant environments.

What we offer

• Fully remote work environment.
• Support for continuing education and professional development.
• Charitable donation matching.
• Engaging company culture with virtual happy hours and book club.