Restaurant Operations Manager (M-1 Motorway Service Area)

About the role

The Restaurant Operations Manager will lead the day‑to‑day operations of a premium restaurant located in the M‑1 Motorway Service Area. Reporting to senior management, the role ensures high‑quality service, strict food safety standards, and achievement of sales and profitability targets.

Key responsibilities

• Oversee all restaurant functions including kitchen, service, and cashier teams to guarantee smooth service delivery.
• Maintain food quality, hygiene, and presentation in line with company policies and health regulations.
• Handle customer feedback and resolve complaints promptly to ensure excellent guest experience.
• Monitor and control food costs, labour expenses and inventory, reducing waste through effective purchasing.
• Prepare staff schedules, conduct training sessions and foster a high‑performing team.
• Produce daily, weekly and monthly operational and financial reports.
• Collaborate with senior management to develop strategies for improving performance and guest satisfaction.

Required profile

• Bachelor’s or Master’s degree in Hospitality Management, Hotel Management, Business Administration or related field.
• Minimum 7 years of progressive restaurant management experience, including at least 3 years in a managerial role.
• Proven experience managing establishments serving both Pakistani and Western cuisine is preferred.
• Strong leadership, communication and problem‑solving abilities.

Required skills