Senior Business Analyst

About the role

Ciklum is seeking a Senior Business Analyst to join its Pakistan team full‑time. You will be part of a cross‑functional group driving a nationwide digital transformation of a government platform, delivering web portals, mobile apps, CRM, predictive analytics and AI solutions.

Key responsibilities

• Analyse capability gaps, propose strategic improvements and define tailored solution options.
• Collaborate with business stakeholders, project managers and technical teams to capture, document and communicate functional, non‑functional and system requirements.
• Manage the full requirements lifecycle—from elicitation and modelling to testing, delivery and business acceptance.
• Facilitate high‑stakes workshops, govern scope changes, and mentor junior analysts.

Required profile

• 3+ years of IT industry experience with international client exposure.
• Advanced English communication skills and proven ability to convey complex ideas to senior audiences.
• Hands‑on experience establishing Business Analysis processes, including elicitation, decomposition, modelling and change management.
• Experience working in Agile environments and delivering value‑focused solutions.

Required skills

• UML and BPMN modelling.
• Requirements management tools: JIRA and Confluence.
• Understanding of REST APIs, API contracts, request/response models and error handling.
• Knowledge of relational and NoSQL databases, data modelling and query writing.

What we offer

• Comprehensive medical coverage, life‑insurance, gym membership and various allowances.
• Tailored education path with internal events, Udemy licence, language courses and company‑paid certifications.
• Flexible schedule, internal mobility program and opportunities to work on large‑scale, high‑impact projects.