Senior Decoration Account Manager

About the role

The Senior Decoration Account Manager will own US customer relationships for Milltex’s MTX Stitches program, translating artwork into production‑ready decoration specifications and overseeing the process from strike‑off to final delivery.

Key responsibilities

• Translate customer artwork into executable decoration specifications, selecting appropriate techniques and substrates.
• Manage orders through strike‑off, sample approval and production, ensuring delivery within SLA.
• Provide technical direction on embroidery, applique and related decoration methods for US brand owners, streetwear designers, college bookstores and corporate merchandise buyers.
• Support the MTX Custom program at approximately 20 % capacity.
• Maintain regular communication with customers during US business hours via Zoom or phone.
• Coordinate with internal teams and attend one on‑site/factory day per week in Karachi.

Required profile

• Minimum 8 years experience in apparel decoration or embroidery merchandising.
• Fluent business English, spoken and written.
• Experience dealing directly with US/EU brand customers.
• Based in Karachi or willing to relocate.

Required skills

• Hands‑on digitizing using Wilcom EmbroideryStudio or equivalent.
• Working knowledge of Wilcom, Pulse or Tajima digitizing software.
• Familiarity with chenille, twill/felt applique, camo jersey applique, direct embroidery and screen‑print add‑ons.
• Ability to estimate stitch count within 15 % on sight.