Senior Operations Manager - Digital Lending

NOVA Finance · Lahore

New

Senior 🇬🇧 English

CRM Excel Power BI SQL

Job description

About the role

This role oversees end-to-end mobile lending operations, covering registration, KYC, scoring, disbursement, repayment and collections, and leads the Customer Care and Collections teams.

Key responsibilities

Monitor operational KPIs, conversion funnels, productivity and service quality.
Identify and resolve process failures, app-related issues and operational bottlenecks with IT, Product and Risk teams.
Improve efficiency through automation, process optimization and data-driven decisions.
Develop management reports, dashboards and performance analytics.

Required profile

7+ years of experience in fintech, digital lending or app-based financial services.
Experience managing operational teams, including customer support and/or collections.
Good understanding of mobile app workflows, system integrations and incident management.
Strong analytical, problem-solving and people management skills; business-oriented and hands-on.

Required skills

CRM systems and reporting tools
Excel and Power BI
SQL preferred

Questions fréquentes

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Published 5 hours ago

Expires 1 month from now

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NOVA Finance

Lahore

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