Service Delivery Manager
Systems Limited · Lahore
Job description
About the role
We are seeking an experienced Service Delivery Manager to oversee end‑to‑end service delivery, ensure compliance with SLAs and KPIs, and maintain strong client relationships.
Key responsibilities
- Manage service operations, coordinate onshore and offshore teams, and drive continuous improvement.
- Handle escalations, monitor performance, and ensure contractual compliance and cost optimisation.
Required profile
- 5+ years in service delivery, operations management or client‑facing IT/managed services.
- Proven ability to manage client relationships, conduct service review meetings and present performance reports.
Required skills
- Strong knowledge of ITIL processes (ITIL certification preferred).
- Experience with SLA/KPI management, service governance, incident reporting and change management.
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Published 11 hours ago
Expires 1 month from now
8 views · 0 interested
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Systems Limited
Lahore