Staff Augmentation Team Lead (Global)

About the role

The Staff Augmentation Team Lead is responsible for leading, managing, and scaling augmented staff placed with client teams while actively supporting business development and marketing initiatives. This role combines delivery leadership, people management, client relationship ownership, and revenue growth through account expansion and go‑to‑market execution for staff augmentation services.

Key responsibilities

• Serve as the primary point of contact for assigned staff augmentation clients, understand goals and technical requirements, and ensure high client satisfaction.
• Lead, mentor, and manage augmented team members across multiple engagements, handling onboarding, performance reviews, and professional development.
• Oversee delivery quality, track progress against sprint goals, milestones, and SLAs, and remove blockers to meet timelines and standards.
• Coordinate staffing needs with sales, recruitment, and operations, supporting candidate evaluation, onboarding, back‑filling, and scaling.
• Track individual and team KPIs such as utilization, velocity, quality, and attendance; provide regular status reports.
• Continuously improve delivery processes, define communication and reporting standards, and support internal quality initiatives.
• Identify and mitigate delivery, people, and client risks; handle escalations professionally.
• Support business development by identifying upsell opportunities, participating in pre‑sales calls, proposals, and RFPs.
• Collaborate with Marketing to co‑create and execute go‑to‑market plans for staff augmentation services.

Required profile

• Proven experience leading and managing distributed teams in a client‑facing environment.
• Strong client relationship and stakeholder management skills.
• Excellent communication, analytical, and problem‑solving abilities.
• Ability to oversee multiple engagements, track performance metrics, and drive continuous improvement.
• Experience collaborating with sales and marketing to grow accounts.

Required skills