Strategic Account Manager – Remote (AI‑Driven Enterprise Renewals)

About the role

Trilogy is redefining enterprise renewals by embedding AI at the core of its workflow. As a Strategic Account Manager you will partner with Fiona, the company’s AI renewals agent, to protect and grow multi‑year, high‑value contracts while shaping the future of AI‑driven renewal processes.

Key responsibilities

• Lead executive relationships and negotiate complex seven‑figure, multi‑year renewal contracts for Trilogy’s top enterprise accounts.
• Collaborate daily with Fiona, providing judgment and customer insights that improve the AI’s autonomy and effectiveness.
• Analyze customer health metrics, product adoption, commercial history, and risk factors to proactively secure renewal outcomes.
• Utilize Salesforce and AI‑powered workflows to maintain forecast accuracy, flag renewal risks early, and focus human intervention where it adds the most value.
• Translate insights from customer interactions into systematic enhancements that boost renewal efficiency across the organization.
• Continuously drive improvements to the AI infrastructure that underpins renewal execution.

Required profile

• Proven experience managing enterprise renewal accounts with seven‑figure contract values.
• Strong executive‑level communication and negotiation skills.
• Ability to interpret data and make strategic decisions that AI cannot yet perform.
• Comfort with AI as a strategic multiplier and a desire to shape next‑generation renewal processes.
• Track record of safeguarding recurring revenue and delivering consistent renewal success.

Required skills

• Proficiency with Salesforce CRM.

What we offer

• Competitive base salary of $200,000 USD per year.
• Fully remote work arrangement.
• Opportunity to work at the forefront of AI‑first enterprise renewal strategy.