Technical Customer Support Representative

About the role

Cyberify is hiring a Technical Customer Support Representative (Technical CSR) in Multan, Pakistan, on a full-time, onsite basis from 6 AM to 4 PM. The role suits someone who understands software development and can help clients with technical queries, troubleshooting and development-related issues, while coordinating with the development team.

Key responsibilities

• Handle client inquiries about software, websites, applications and technical issues.
• Understand development-related problems and communicate them clearly to the technical team.
• Assist clients with troubleshooting and basic technical guidance.
• Gather, document and communicate client requirements to developers.
• Coordinate with developers to track issues, updates and resolutions.
• Keep clients informed about project progress and technical updates.
• Maintain professional communication and ensure client satisfaction.

Required profile

• Basic to intermediate understanding of software, web or application development.
• Familiarity with HTML, CSS, JavaScript, APIs, databases or other development technologies is a plus.
• Strong verbal and written communication skills.
• Ability to explain technical solutions in simple language.
• Good problem-solving, coordination and organisational skills.