Technical Support (Lahore on-site)

About the role

ETAPSETAPS is seeking a motivated Technical Support Executive to assist customers using its SaaS platform, troubleshoot issues, and ensure a high‑quality support experience.

Key responsibilities

• Provide technical assistance to customers using the ETAPS platform.
• Troubleshoot software issues, configuration problems, and system errors.
• Guide customers on platform features, workflows, and functionality.
• Identify, document, and report bugs to the relevant technical teams.
• Manage support tickets and follow up on reported issues until resolution.
• Assist with customer onboarding and deliver product demonstrations or training.
• Coordinate with product and engineering teams to resolve technical issues.
• Maintain accurate records of customer queries, reported bugs, and resolutions.

Required profile

• Bachelor's degree in Computer Science, IT, Software Engineering, or a related field.
• Fresh graduates or candidates with 0–1 year of professional experience.
• Good verbal and written communication skills.
• Basic understanding of software applications and technical troubleshooting.
• Strong analytical and problem‑solving abilities.
• Willingness to learn new technologies and understand SaaS products.
• Ability to work full‑time from the Lahore office.