Technical Support Professional – AMS

About the role

IBM Consulting is seeking a Technical Support Professional for its Application Management Services (AMS) team. You will apply your technical expertise to deliver production support for hybrid cloud and AI solutions, ensuring high availability and performance for client‑facing applications.

Key responsibilities

• Perform basic to moderate production support tasks, including incident detection, logging, and resolution.
• Escalate complex issues to higher‑level support while maintaining clear communication.
• Identify root causes, conduct problem management, and implement permanent fixes.
• Plan, test, and execute changes to production environments with minimal disruption.
• Continuously monitor production processing to proactively prevent incidents.
• Adhere to ITIL best practices for incident, problem, and change management.

Required profile

• Bachelor's degree or equivalent technical education.
• Experience in production support, including incident and change management.
• Familiarity with database concepts, operating system administration, and scripting.
• Understanding of the ITIL framework and its application in a support environment.

Required skills

• Database management concepts (data modeling, normalization, querying).
• Operating system installation, configuration, and troubleshooting.
• Knowledge of multiple programming languages and syntax.
• Scripting experience with Python or PowerShell.
• Advanced database skills such as data warehousing, ETL processes, and performance tuning.
• ITIL framework processes for incident, problem, and change management.