Unit Head – Front Office Applications Operations (AVP)

About the role

National Bank of Pakistan is hiring a Unit Head for Front Office Applications Operations (AVP) in Karachi, reporting to the Wing Head Allied Applications Operations & Support. The role provides operational support for front-office applications and interfaces, works under IT operations policies and SOPs, and coordinates with cross-functional teams on system patches and data fixes. The employment is on a three-year contractual basis, renewable at the bank's discretion.

Key responsibilities

• Provide smooth operational support and execute operational tasks for Front-Office Applications and Interfaces in line with IT operations policies and SOPs.
• Coordinate with cross-functional teams on successful system patch and data-fix deployments.
• Set KPIs, targets and duties for the team to deliver smooth operational services.
• Ensure assignments follow the bank's policies and procedures.
• Collect data and requirements based on audit observations and escalate process bottlenecks internally and to vendors.
• Ensure timely investigation and resolution of incidents, and maintain a MIS of configuration changes, reported incidents and their resolutions.
• Keep management regularly updated on issues and their resolutions.
• Document processes and maintain user manuals and guides for operational tasks.
• Train junior team members and manage the team administratively and technically.

Required profile

• Minimum bachelor's degree in IT, Computer Science, Engineering or equivalent, or a master's degree in IT or Computer Science from a HEC-recognized institution.
• Minimum 6 years of IT experience, including 2 years in IT applications support; banking, financial or large-enterprise experience preferred.
• Relevant certifications preferred.

Required skills

• Basic knowledge of front-end and back-end languages such as C++, JavaScript and .NET.
• Operational and first-level technical support of IT applications on multiple platforms.
• Team management, good business understanding, analytical and communication skills.

Shortlisted candidates meet the eligibility criteria will be invited to a panel interview. Applications must be submitted within 10 working days of the posting; no travel or daily allowance is admissible for interviews.