Air Umrah Booking Specialist

About the role

The Air Umrah Booking Specialist is a full‑time, on‑site position based in Lahore District. You will manage the complete air ticketing process for Umrah travelers, ensuring seamless coordination with hotel, transport, and overall package arrangements.

Key responsibilities

• Handle flight inquiries, compare fares and routes, and secure optimal itineraries for Umrah clients.
• Issue, modify, and re‑issue tickets promptly while complying with airline regulations and visa requirements.
• Maintain up‑to‑date knowledge of airline promotions, policies, and regulatory changes.
• Collaborate closely with internal teams to align air bookings with hotel and transport components.
• Resolve booking issues, maintain accurate records in the booking system, and support continuous improvement of the Umrah booking experience.

Required profile

• Strong communication and customer‑service skills to guide clients through the booking process.
• Attention to detail, numerical accuracy, and problem‑solving abilities in a fast‑paced environment.
• Relevant diploma or degree in Travel, Tourism, Business, or equivalent practical experience.

Required skills

• Experience with airline reservation systems (GDS) such as Amadeus, Sabre, or Galileo.
• Familiarity with Hajj and Umrah travel regulations, visa requirements, and airline policies.
• Proficiency with standard office software and digital communication tools.