Assistant Manager – Customer Service (Kharian)

About the role

We are seeking a professional, customer‑focused Assistant Manager for our Customer Service Department at the Kharian office. The role involves supervising daily CSD operations, handling customer inquiries, and ensuring a smooth experience across multiple internal departments.

Key responsibilities

• Supervise and manage day‑to‑day CSD operations at the Kharian office.
• Handle and resolve customer inquiries, complaints, and service‑related issues through walk‑ins, calls, and other channels.
• Coordinate with Sales, Accounts, Recovery, Operations, Development and other departments to resolve customer issues.
• Maintain accurate customer records, applications, requests, complaints and documentation.
• Prepare daily, weekly and monthly CSD reports for management.

Required profile

• Bachelor’s degree in Business Administration, Management, Marketing or related field.
• 3–5 years of experience in customer service, CSD, real estate or sales support.
• Prior supervisory or team‑handling experience preferred.
• Strong communication skills in English and Urdu; Punjabi is an advantage.

Required skills

• Proficiency in MS Office, especially Excel and Word.
• Strong reporting, documentation, coordination and follow‑up abilities.