Associate Support Engineer

About the role

We are seeking a motivated Associate Support Engineer to join our product operations and support team. This hybrid role combines technical support, product operations, and customer‑facing responsibilities.

Key responsibilities

• Provide technical support to customers, troubleshoot product issues, and ensure a positive experience.
• Collaborate with product and engineering teams to resolve technical problems and manage product lifecycle processes such as updates, releases, and deployments.
• Create and maintain product documentation, guides, FAQs, and other self‑service resources.
• Monitor product performance, track customer feedback, and contribute to process improvements.

Required profile

• 1‑2 years of experience in product operations, technical support, or a similar customer‑facing technical role.
• Bachelor’s degree in Computer Sciences, Software Engineering or a related field.
• Strong written and verbal communication skills and ability to explain complex technical issues in simple terms.
• Detail‑oriented with a problem‑solving mindset and ability to prioritize multiple tasks.

Required skills

• Experience with support or operations tools such as Jira or Zendesk.
• Understanding of software concepts, APIs, and data integrations.