Bilingual Receptionist – Customer Service & Scheduling

About the role

The Receptionist will be the first point of contact for clients and visitors at Laser Eye World in Lahore. You will manage appointment scheduling, handle inquiries and ensure a welcoming atmosphere for all guests.

Key responsibilities

• Greet and welcome clients and visitors in a courteous, professional manner.
• Schedule and coordinate appointments to optimise client flow and staff availability.
• Answer, direct and take messages for incoming calls, providing accurate information.
• Maintain a tidy, organized front‑desk area and keep records of appointments and client details up to date.
• Respond to client inquiries about services and provide assistance as needed.
• Perform basic administrative tasks such as filing, data entry and managing office supplies.
• Collaborate with other departments to ensure smooth operational processes.

Required profile

• Fluent in both Urdu and English, with excellent verbal and written communication skills.
• Professional demeanor and strong customer‑service orientation.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Attention to detail and strong organisational abilities.

Required skills

• Proficiency in using telephone systems and basic office equipment.
• Experience with appointment‑scheduling tools or software.
• Basic computer literacy for data entry and record‑keeping.