Branch Coordinator – Operations & Customer Service

About the role

The Branch Coordinator will oversee daily operations at the Karachi branch, ensuring smooth workflow between operations, riders, customers, and the head office. The role is pivotal for maintaining service quality, meeting delivery targets, and delivering excellent customer experiences.

Key responsibilities

• Manage day‑to‑day branch activities and ensure efficient workflow.
• Coordinate parcel receiving, sorting, dispatch, and delivery processes.
• Monitor shipment status, resolve delivery issues with riders and operations teams.
• Maintain accurate branch records, reports, and operational data.
• Handle cash collection, reconciliation, and timely deposits according to company policy.
• Address customer queries, complaints, and escalations professionally.
• Track branch KPIs such as delivery performance and service quality.
• Ensure compliance with SOPs, company policies, and safety standards.
• Coordinate with head office and other departments for operational support.
• Maintain inventory of branch supplies and assets, and support staff onboarding when needed.

Required profile

• Bachelor’s degree in Business Administration, Supply Chain, Management or a related field.
• 1–3 years of experience in branch operations, logistics, courier, retail operations or administration.
• Strong communication, coordination and problem‑solving abilities.
• Ability to work under pressure and manage multiple tasks.

Required skills

• Microsoft Excel
• Microsoft Office